| Solaxis™ VoiceMail
Product Guide |
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Solaxis™ VoiceMail provides a
wide range of end user products and features. In addition,
Solaxis™ VoiceMail bundles a series of basic and expanded
features into different service package offerings tailored
to address specific business or professional needs.
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| The following
is a detailed list of Solaxis™ VoiceMail Services: |
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Personal Solaxis™ VoiceMail
Number
Provides the subscriber with the ability
to use a single 10-digit phone number to receive and manage
phone calls, messages, pages, connection calls, and faxes.
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Call
Attendant(TM)
Provides the subscriber with the ability
to greet callers with a custom greeting and present them with
multiple possible routing options. One of the routing options
will also be the default in the event that a caller does not
make a selection. |
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Call
Director(TM)
Provides the subscriber with the ability to greet callers with
a custom or professionally recorded greeting, and to present
them with up to 3 possible routing options. One of the routing
options will also be the default in the event that a caller
does not make a selection. |
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Call
Screening
Solaxis™ VoiceMail provides subscribers
with 3 screening options. |
| Urgent: |
Provides the subscriber with
the ability to receive notification of an incoming call
that is considered priority by the caller. |
| Private Code: |
Provides the subscriber with
the ability to receive notification of a call and to transfer
calls to a previously determined extension when a caller
enters a private code. The prompt to enter a private code
may or may not be included in the greeting. |
| Voice: |
Provides the subscriber with
the ability to hear a caller's name and purpose of call
in order to determine how to handle the call. The subscriber
may pick up the holding call, send the call to voicemail,
hold the call 1 minute, resend the call to the screening
prompt, or politely terminate the call. This feature may
be set up to require a PIN before hearing the caller's
name/purpose voice clip. |
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Connection(TM)
Provides the subscriber with the ability
to first receive pager notification of a holding call and then
to pick up that holding call from any touchtone phone. If a
subscriber does not pick up the call within the designated period
of time, callers are sent to voicemail. A subscriber may connect
with the holding caller or interrupt them in the middle of recording
a voicemail. |
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Custom
Time Stamping
Provides the subscriber with the ability
to select any global time zone for use with their Personal Solaxis™
VoiceMail number. |
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E-Mail
Services
Provides the subscriber with the ability to view, send, cc,
bcc, reply to sender, and reply to all recipients using e-mail
via the web. By associating an e-mail address with a Solaxis™
VoiceMail number, subscribers may view external e-mail through
the Solaxis™ VoiceMail web site. |
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Faxing
Services
Solaxis™ VoiceMail provides subscribers
with 2 faxing options. Fax services may be changed via the phone
or the web. |
| Fax ReDirect™: |
Provides the subscriber with
the ability to receive incoming faxes on their Personal
Solaxis™ VoiceMail number for delivery on a specific
fax machine. Subscribers may change the default fax number
via phone or the web. Faxes are delivered rather than
stored. |
| Fax Store & Forward: |
Provides the subscriber with
the ability to receive and store up to 20 faxes for
up to 2 weeks.
Subscribers may receive
pager and/or e-mail notification of incoming faxes and
have the ability to view and print stored faxes via
the web, to forward stored faxes to a desired fax machine,
group of fax machines, or to another person via e-mail
or phone, at any time.
Faxes may be directed to specific fax machines at the
time of delivery or to a default fax number. All fax
services are available and may be changed via the phone
or the web.
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Greetings
Provides the subscriber with the ability
to determine the introductions and prompts that callers hear
throughout the call. In addition to selecting from professionally
pre-recorded messages, subscribers may create custom greetings.
Subscribers have the ability to establish and save multiple
ways that calls may be greeted and routed, and may change between
these established greetings and routings quickly and easily,
any time, from any place, via the phone or web. |
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Help
Provides the subscriber with the ability
to hear and view help for Solaxis™ VoiceMail features via
the phone and Web. In addition to procedural and informational
help, Web help enables users to find answers to frequently asked
questions, and to find definitions for glossary words. |
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Inbound
Conference
Provides the subscriber with the ability
to host conference calls of up to 16 inbound callers, with no
set up charge and with the ability to drop out of the call.
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Instant
Call Back
Provides the subscriber with the ability
to touch 9* to automatically recall a person who left a message
using either a number stored by the caller, or a stored Caller
Line ID (CLI) when available. When leaving a Solaxis™ voicemail
message, callers have the option to override the automatically
captured CLI to include a different return number of the caller's
choice. |
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Intelligent
Routing
Provides the subscriber with the ability
to control how their calls are automatically routed. Routes
and their associated greetings can be tailored for device types
(office phone, cell phone, etc.) and device status (busy cell
phone, unanswered cell phone). |
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Mailbox
Monitor
Provides the subscriber with the ability
to monitor the capacity of their voice mailbox. Using the web,
subscribers my view the exact percentage of space that is available
in their voice mailbox at any time. Subscribers are notified
when their voice mailbox is 80% full, and again when the voice
mailbox is entirely full, and are prompted to delete messages.
Callers who reach a full voice mailbox are prompted to call
back at a later time. |
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On-the-Fly
Conferencing
Provides the subscriber with the ability
to immediately add up to 4 more people to an "already in progress"
Solaxis™ VoiceMail call. |
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Tools
and Updates
Provides the subscriber with the ability
to download and install the most current Voicemail Player and
TIFF viewer via the web. Using the downloaded Voicemail Player,
subscribers may store, categorize, and annotate voicemail locally.
Additionally, listening to voicemail may be faster. |
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Notification
Solaxis™ VoiceMail provides subscribers with 3 notification
options. |
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| Cellphone Messaging: |
Provides the subscriber with the ability to receive
notification through the text messaging function of their
digital cellphone regarding incoming voicemail, faxes,
and connection calls. |
| Pager: |
Provides the subscriber with the ability to use their
pager to view information regarding incoming voicemail,
faxes, and connection calls in addition to receiving numeric
pages via their Personal Solaxis™ VoiceMail number.
This feature also provides callers with confirmation of
the manually entered number. |
| E-Mail: |
Provides the subscriber with the ability to receive
e-mail notification to the address of their choice regarding
incoming voicemail, faxes, and connection calls. |
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Personal
Speed Dial
Provides the subscriber with the ability
to set up to 10 speed dial numbers. Two default speed dial numbers
are set automatically to reach Home and Office phones. Subscribers
may use their personal speed dial numbers from any touchtone
phone by dialing through their Personal Solaxis™ VoiceMail
number. |
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Preview
Greetings
Provides the subscriber with the ability
to read and hear greetings via the web, before the greetings
are activated. Custom greetings are created via the phone, and
are available via the web as sound files only. |
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Rebound
Provides the subscriber with the ability
to use ## to return to messages or command mode after completing
an outbound or a return call. Subscribers may use Rebound to
return to an interrupted message at the point of exit, to pick
up a holding call or to get a dial tone to place another outbound
call. |
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Remote
Call Forwarding
Provides the subscriber with the ability
to override an existing weekly schedule and to route calls on
the fly from any touchtone phone or via the Web, for a specified
length of time. Prompts guide subscribers to enter information
and confirm call routing and duration. At end of specified time,
calls are automatically routed as established by the weekly
schedule. |
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Send
Mail
Provides the subscriber with the ability to forward either a
previously recorded voicemail message or create a new voicemail
message for forwarding to other Solaxis™ VoiceMail Service
users. |
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Sequential
Dialing
Provides the subscriber with the ability
control the routing of calls to any series of locations. The
subscriber controls the order of routing and what the caller
hears including all greetings and number of rings. |
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Shortcut
to Voicemail
Provides the caller with the ability
to immediately leave a voicemail message without connecting
with a live subscriber. Shortcut to voicemail is always available,
though the voiced message may or may not instruct callers in
using it. |
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Single
Voice Mailbox
Provides the subscriber with the ability
to receive messages in one mailbox and to access messages anytime,
from any place, via the phone or web. |
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Toll
Restriction
Provides the ability to selectively disable forwarding and outbound
calling to toll numbers. |
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View
Call History
Provides the subscriber with the ability
to view reports regarding calling activity online. |
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Virtual
Calling Card
Provides the subscriber with the ability
to dial outbound calls while connected to their Solaxis™
VoiceMail number, and to have outbound calls billed to their
Solaxis™ VoiceMail number. |
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Voicemail
Services
Provides the subscriber with the ability
to manage voicemail via the web including the ability to hear,
download, move voicemail to and from New and Saved folders,
and forward voicemails using e-mail. When used in conjunction
with a downloaded version of the Voicemail Player, subscribers
may store, categorize and annotate voicemail offline. Note that
this service is not available with the External Voicemail option.
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Weekly
Schedule
Provides the subscriber with the ability to set automatic routing
of incoming calls based on a weekly schedule. Subscribers have
the ability to setup and change weekly schedules via the web
or phone. Remote Call Forwarding may override the weekly schedule
for a specified duration. |
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Personal
Info
Provides the subscriber with the ability to enter and modify
personal information including phone and fax numbers and e-mail
address via the web. Changes are immediate and global, allowing
users to update information used throughout Solaxis™ VoiceMail
services quickly and easily. |