Solaxis™ VoiceMail has the best customer service in the industry - bar none!

Sound Telecom, provider of Solaxis™ VoiceMail, has been honored with the exclusive 2001 Award of Excellence. The award was presented by the Association of TeleServices International (ATSI), the industry's largest trade association for providers of telecommunications and call center services, including telephone answering and message delivery. Sound Telecom was presented with the award in June at ATSI's 2001 Annual Convention held at the Beau Rivage Resort, in Biloxi, Mississippi.

The award was won independently by both our Issaquah and Spokane locations. It follows more than six months of testing by a team of independent, specialized judges contracted by ATSI to evaluate message services across North America. Both call centers were judged on their courtesy, response time, accuracy and overall service to their client - the four cornerstones of success in the telemessaging industry.

"Sound Telecom's record of top-notch customer service serves as a benchmark for all message service bureaus," said ATSI President Jeff Beckett. "In an industry that relies on person-to-person communications, the value of efficient, accurate service cannot be underestimated. This award proves Sound Telecom's ability to deliver where it counts, in providing the services that matter most. "

The Association of TeleServices International was founded in 1942 as a national trade association representing live answering services. ATSI now encompasses companies across the United States offering specialized and enhanced operator-based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax and internet services (e.g., web chat) among others.

Sound Telecom President, Mike LaBaw extended congratulations to his hard-working, professional staff on their proven quality service to their customers. "I know that my employees worked harder at winning this than I did. They are a great team and I appreciate them so much."

1. Our staff is always Highly Trained, Professional, Friendly, and Courteous
2. Customization - We assess your needs and provide flexible solutions
3. Innovation - We are constantly researching and implementing the "latest and greatest" in computer-telephony integration
4. Our highly motivated staff provide excellent service in all facets of your experience with Sound Telecom and Solaxis™ VoiceMail
5. Availability - We're here 24 hours a day, every day of the year to answer questions and troubleshoot problems. Just call us!
6. We Give You Freedom - To take care of business, at your convenience, by phone, fax, or email
7. Billing Statements are Accurate and Easy to Read. Guaranteed!
8. Convenient Payment Options- Cash, Check or Credit Card (including a Credit Card Auto Payment program)
9. Responsiveness - Billing and Account Maintenance changes are completed accurately and timely.
10. Multiple Call Centers, Redundancy and Power Backup enable our people to answer your calls no matter what Mother Nature throws at us.

As a small business owner or on-the-go professional, your success depends on staying in touch with your customers, responding quickly to their needs, and projecting a professional image.

Superior communication services can help you in all three of these areas, and Solaxis™ VoiceMail brings you those services in the most cost-effective manner. With Solaxis™ VoiceMail, you can outsource key elements of your business infrastructure such as voicemail, PBX, conferencing, toll-free number, and fax to get an effective solution without the high cost of equipment or service maintenance contracts.